Refund policy

Returns

Your satisfaction is our priority. If you’re not happy with your purchase, you may return unused items in original packaging within 7 days. Items must be in resalable condition. Please contact us at legendsmusicshop@gmail.com  and obtain an RA number. Proof of purchase must accompany the products. The return address is 78 Macquarie St Dubbo NSW 2830 Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect due to our error. For faulty items, we offer repair, replacement, or refund as per Australian Consumer Law. Exclusions apply to custom orders, sheet music, and software/licenses.

 

Exceptions to our return policy

Our return policy does not apply to the following products (for health reasons):

- Pure change of mind return

- Any wind instruments including recorders, harmonicas, all brass, and woodwind.

- All microphones and headphones (and anything used on or around the ear) that have been opened

- For copyright reasons: Any print music, and any product that requires code activation.

- As well as any product that has been used.

- Any custom orders.

 

Return Shipping

You are responsible for the shipping cost to return goods and are you are responsible until they reach us.

We recommend using a trackable postage service.

Our return policy is not unlimited we reserve the right to refuse any person that has a history of repeated returns or abuse this policy.     

 

Defective Goods

If you believe the goods you have received are defective please contact us immediately by PH on 0268855665 or email on legendsmusicshop@gmail.com, so we can arrange return postage at no charge to you and get the item repaired, replaced or refunded

We do our utmost to make sure everything is delivered in the quickest time frame.

Occasionally when products are out of stock we will contact you with details of if and when the goods will be available