Frequently Asked Questions

We know you've got questions—and we're here to help. Below you'll find answers to our most common enquiries. Can't find what you're looking for? Get in touch with our friendly team.

Orders & Shipping

How much is shipping?

Shipping is $20 flat rate for orders under $200. Orders over $200 shipping is FREE Australia-wide. Exclusions apply for remote areas, bulky goods over 25kg, and interstate locations (NT, SA, VIC, WA, TAS, QLD). We'll contact you with a quote if applicable.
How long will my order take to arrive?

Most orders are dispatched within 1–2 business days and delivered within 3–7 business days. Metro areas are typically faster. You'll receive tracking details via email once your order ships.
Do you offer international shipping?

Yes, on a case-by-case basis. Please email us atoldbankmusicshop@gmail.com with the items you wish to purchase and your delivery location for a shipping quote.
Can I pick up my order in store?

Absolutely! Select Click & Collect at checkout. We'll email you when your order is ready—usually within 1–2 hours during trading hours.
What if an item is out of stock?

We'll contact you within 1–2 business days to advise on restock dates, offer a backorder, exchange, or full refund. We're a small team and do our best to keep our website accurate.

Returns & Refunds

What is your returns policy?

We offer a 7-day returns policy on unused items in original packaging with proof of purchase. Contact us for an RA number before returning. Return shipping is your responsibility unless the item is faulty or incorrect.
What items cannot be returned?

For health and copyright reasons, we cannot accept returns on:

  • Wind instruments (recorders, harmonicas, brass, woodwind)
  • Microphones and earphones that have been opened
  • Sheet music, songbooks, and software requiring code activation
  • Any used or custom order items
How do I return a faulty item?

Contact us immediately on (02) 6885 5665 or oldbankmusicshop@gmail.com. We'll arrange return postage at no cost to you and organise repair, replacement, or refund in line with Australian Consumer Law.
Can I return a gift?

Yes. Please include the gift recipient's name and proof of purchase (if available). We'll process an exchange or gift card.
Do you offer exchanges?

We make things that work better and last longer. Our products solve real problems with clean design and honest materials.

Repairs & Servicing

Do you offer instrument repairs?

Yes! Our in-house repair technicians service guitars, amps, drums, brass, woodwind, and orchestral instruments. From restrings and setups to full restorations—drop in or contact us for a quote.
How long do repairs take?

Turnaround times vary depending on workload and parts availability. We'll give you an estimated timeframe when you drop off your instrument.
Do I need an appointment for repairs?

Not necessarily. You can drop off your instrument during trading hours. For complex repairs or large quotes, we recommend calling ahead.
Do you repair amps and electronics?

Yes, we service guitar amps, bass amps, and other music electronics. Please contact us to discuss your specific issue.

Music Lessons

Do you offer music lessons?

Yes! We offer lessons for guitar, bass, drums, piano, vocals, and more. Our instructors are qualified, experienced, and passionate.
How do I book a lesson?

Call us on(02) 6885 5665 or visit the store to enquire about availability. We offer trial lessons for new students.
Do you teach children?

Absolutely. We welcome students of all ages and skill levels—from beginners to advanced players.
Do I need to bring my own instrument?

We recommend it, but please check with your instructor beforehand. We have some instruments available for trial lessons if needed.

Products & Stock

Can I try an instrument before buying?

Yes! Our Dubbo showroom is fully stocked. Come in and try before you buy—our team is here to help you find the right fit.
Do you sell second-hand instruments?

Occasionally. We accept trade-ins and purchase quality used instruments. Contact us or visit the store for an evaluation.
Do you stock specific brands?

We're proud authorised dealers for Fender, Gibson, Gretsch, Ibanez, Maton, Cole Clark, Roland, Boss, Electro-Harmonix, D'Addario, Elixir, Ernie Ball, Epiphone, Jet Guitars, Mammoth Gear, and many more.
Can you order in something you don't stock?

In most cases, yes! Contact us with the product details and we'll check availability with our suppliers.

Store & Contact

Where are you located?

78 Macquarie Street, Dubbo NSW 2830. Right in the heart of Dubbo's CBD.
What are your trading hours?
  • Monday–Friday: 9:00am – 5:30pm
  • Saturday: 9:30am – 2:00pm
  • Sunday: CLOSED
  • Public Holidays: Please check our social media.
Are you open public holidays?

Hours vary. Follow us on Facebook and Instagram for updates.
How do I contact you?
  • Phone: (02) 6885 5665
  • Email: oldbankmusicshop@gmail.com
  • Social: Instagram or Facebook
  • In person: 78 Macquarie St, Dubbo
Do you have a loyalty program?

Not yet, but follow us on social media for special offers, giveaways, and events!

Crossroads Bar & Music Venue

What is Crossroads?

Crossroads Bar & Music Venue is our sister venue next door to Legends Music Shop. it's Dubbo's home for live music featuring local and touring artists, jam nights, and songwriter nights. Go to our website for more information Crossroads.

How do I book tickets for Crossroads?

Visit our website, Instagram or Facebook for upcoming gigs and ticket information.

Still Have Questions?

We're here to help. Get in touch—we'd love to hear from you.

Store Address: 78 Macquarie Street, Dubbo NSW 2830
Phone: (02) 6885 5665
Email: legendsmusicshop@gmail.com
Trading Hours: Mon–Fri 9am–5:30pm, Sat 9:30am–2pm, Sun CLOSED

Shop online 24/7 at legendsmusicshop.com.au – Australia-wide delivery available.